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ABS Consulting Writes "An Introduction to Root Cause Analysis" for Quality Progress

July 1, 2004

(Knoxville, TN) The July 2004 issue of Quality Progress includes a technical paper entitled: "An Introduction to Root Cause Analysis," written by Jim Rooney and Lee Vanden Heuvel of ABS Consulting's Operational Risk and Performance Consulting Division. The paper describes the powerful tools and techniques that are part of the SOURCET (Seeking Out the Underlying Root Causes of Events) Methodology. This methodology is based on techniques commonly used throughout industry for incident investigation.

Quality Progress is the flagship publication of the quality profession and includes in-depth articles describing the application of innovative methods in areas such as knowledge management, process improvement and organizational behavior. Quality Progress is published by The American Society for Quality (ASQ). The 104,000-member professional association creates better workplaces and communities worldwide by advancing learning, quality improvement and knowledge exchange to improve business results. For more information on ASQ, visit http://www.asq.org.

To order a paper copy of the July issue of Quality Progress, contact ASQ at 1-800-248-2946. The paper can be downloaded at no cost in Adobe® Acrobat format (pdf format) at:

http://www.asq.org/pub/qualityprogress/past/0704/qp0704rooney.pdf

If you have any questions about the use of root cause analysis, please contact Mr. Vanden Heuvel by phone at (865) 671-5848 or by e-mail at LNV@absconsulting.com, or Mr. Rooney by phone at (865) 671-5814 or by e-mail at jrooney@absconsulting.com. For more information on ABS Consulting's course on incident investigation/root cause analysis, please visit our Web site at:

http://www.absconsulting.com/TC/106.html

About ABS Consulting

ABSG Consulting Inc. (ABS Consulting) is a leading independent global provider of risk management services, combining industry experts, risk modeling and practical engineering and technology solutions to help business, finance, industry and government manage risk. Through a comprehensive and integrated risk management approach, ABS Consulting is committed to help clients reduce business interruption and manage catastrophic, operational, and security risks. ABS Consulting headquarters are in Houston, Texas. (www.absconsulting.com)

For more information contact:

Rebecca Rieansnider
Marketing Communications Specialist - ABS Consulting
1-281-877-5859 | rrieansnider@absconsulting.com